Paulton House Privacy Policy

This policy (together with any other documents we refer to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Who we are

“We” or “us” means Paulton House Design and Business Centre.

If you wish to contact us, please click here.

By contacting us, using our services or visiting our website, which is owned and controlled by us (“our site”), you are accepting and consenting to the practices described in this policy unless you inform us otherwise.

Information You Provide to Us

You may provide personal data by filling in forms on our site, corresponding with us by phone, email, or other methods. This includes when you:

  • Register to use our site
  • Subscribe to our services
  • Enter a competition, promotion, or survey
  • Report a problem with our site

The personal information you provide may include:

  • Basic details: Name, address, email address, phone number, date of birth
  • Financial information: Payment details
  • Sensitive data (only collected with your explicit consent): Dietary requirements, medical conditions, allergies
  • Other information: Personal description, employment history, dependents' details, next of kin information

Information We Collect Automatically

When you visit our site, we may collect:

  • Technical details: IP address, browser type, operating system, login data
  • Usage data: Pages visited, page response times, interactions (clicks, scrolling), referring URLs
  • Device information: Type of device, browser plugins, time zone settings

Information from Third Parties

We may receive information about you from:

  • Service providers we work with (e.g., booking platforms, analytics tools)
  • Public databases or social media platforms (as per their privacy settings)

We process your data based on the following legal grounds:

  • Contractual necessity: To provide services you request
  • Legitimate interests: To improve our site, marketing efforts, fraud prevention
  • Consent: When required (e.g., for marketing, collecting sensitive data)
  • Legal obligation: To comply with laws (e.g., tax regulations)

How We Use Your Information

We use the information we collect to:

  • Provide services to you and notify you about changes
  • Improve our website and ensure content is optimized for your device
  • Keep our premises and site secure
  • Perform internal operations, including troubleshooting, testing, and data analysis

If you have consented, we may also:

  • Send you marketing communications about services similar to those you have enquired about
  • Share your details with selected third parties for marketing purposes

Opting Out of Marketing:

You can withdraw consent for marketing at any time by clicking “unsubscribe” in an email or contacting us.

Sharing Your Information

We may share your personal information with:

  • Service providers and subcontractors (who are contractually bound to handle data securely)
  • Third-party analytics providers (in anonymized form)

We may also disclose personal data:

  • If required by law or government authorities
  • As part of a business transfer (e.g., merger, sale)
  • To prevent fraud or protect rights and safety

International Data Transfers

We do not transfer your data outside the European Economic Area (EEA) unless:

  • The recipient country has adequate data protection laws (as determined by the EU)
  • We have safeguards in place (e.g., Standard Contractual Clauses)

Data Security

We store your data securely using encrypted servers and implement security measures to prevent unauthorized access.

If we provide you with a password to access certain areas of our site, you are responsible for keeping it confidential.

While we take reasonable precautions, data transmission over the internet is not 100% secure, and we cannot guarantee absolute security.

Your Rights

Under data protection laws, you have the right to:

  • Access – Request a copy of the personal data we hold about you
  • Rectification – Request correction of inaccurate data
  • Erasure – Ask us to delete your data if it is no longer necessary
  • Restrict Processing – Limit how we use your data in certain circumstances
  • Data Portability – Request a transfer of your data to another service provider
  • Object to Processing – Stop us from processing your data for marketing purposes

To exercise your rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not handled your data lawfully.

Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy.

Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page, and where appropriate, we will notify you via email.

Last updated: March 2025

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